Frequently Asked Questions
Everything you need to know about shopping our signature styles.
How do I track my Jessica Simpson order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the purchase date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
We provide a comprehensive size guide on each product page. Since fit can vary between footwear, denim, and apparel, we recommend checking your measurements against our charts for the most accurate fit.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses. We are working on expanding our shipping options to reach our international fans soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay to make your shopping experience seamless.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. However, you can return your items following our return policy once they arrive.